Jeffrey Yates

420A Main St

Oxford, MA 01540 

Phone: 508-405-7514

E-mail: jpy72@charter.net

 

 

 

 

OBJECTIVE

Looking to build a career with a strong, growing and energetic company with an opportunity of advancement. I am a fast learner, very self motivated and have great passion for my work. I possess a strong background in retail sales with vast knowledge in many forms of home electronics. With my experience, desire to learn as well as share the knowledge I possess, I am confident that I will be a valuable asset to any company or team that I work with.

 

WORK EXPERIENCE

UPS of America, Inc.  Shrewsbury, Ma                             August 2012 - Present  

Loader/Unloader

Delivery Services

 

Primary Responsibilities & Strengths

·         The Unloading of in-bound trucks and loading of out-bound trucks in a very fast past environment

·         The ability to lift packages varying in weight up to 100 pounds

·         Scheduled deliveries on Saturdays

 

Charter Communications, Inc. | Worcester, MA                            July 2001 - October 2011

Broadband Technician Senior

Telecommunications Services

 

Primary Responsibilities & Strengths:

·         Service and installation of the primary product line of Charter Communications; including video, internet and telephone services.

·         Maintaining an up to date knowledge of latest technology in the video, computer and Internet industries.

·         Knowledgeable in PC and MAC formats.

·         Home networking for multiple computers in a customer’s residence.

·         Adept at home theatre installations including TV, DVD/Blu-ray, receivers and speakers.

·         Interact with customers at their residence in a calm and professional manner.

·         Troubleshoot and resolve customers issues or concerns as quickly and efficiently as possible.

·         Strong interpersonal and people skills.

·         Excel in adapting approach with different personalities to determine customer’s objectives and offer the best solutions.

·         Primary contact in handling more challenging customer concerns or complaints.

·         Trained new or inexperience employees while maintaining my own full workload in a timely fashion.

 

 

 

 

 

Best Buy B.V. | Worcester, MA                                                         October 1999 - June 2001

Home Theatre Sales Associate

 

 

Primary Responsibilities & Strengths:

·         Presentation and demonstration of all home theatre equipment.

·         Interacting with clients to determine the customer’s needs/wants.

·         Self-taught sales associate in the new field of High definition televisions.

·         Strong ability in matching the best product to meet the customer’s needs while staying within their allocated budget.

·         Strong knowledge of most manufacturers of televisions as well as most additional products that can interact with them.

·         Responsible for training and cross-training other sales associates in this new field.

·         Sales experience in computers and wireless devices.

 

 

EDUCATION

Burncoat Senior High School | Worcester, MA

September 1986 - June 1990

 

INTERESTS

Golf, Reading, Cooking, Bowling

 

 

REFERENCES

Professional

Keith Poplawski, Charter Communications, Inc.

508-326-4778

 

Personal

Mark Lavin, Charter Communications, Inc.

508-981-8627